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Plymouth County MA – Calling Issue Resolved



Important Update: Calling Issue Resolved

Good morning,

We are reaching out today to let you know that we have resolved an issue that led to a phone interruption between June 1 and 4 for some incarcerated individuals at Plymouth County.

Due to a system configuration glitch, some calling lists were temporarily unavailable. As a result, those affected were unable to place calls during this period. We understand how crucial communications are for maintaining connections with family and friends, so we made it first priority to put a fix in place.

Calls can now be placed as usual.

We sincerely apologize for any frustration this may have caused and appreciate your understanding in this matter. If you have any questions or need further assistance, as always, please do not hesitate to contact our customer care team – we are here for you 24/7/365.

Thank you,
Securus Technologies


Sarah Birtwell accepts the “Meritorious Service” Award on behalf of her father, Director John Birtwell

Special thank you to both John and Sarah for being a staple in our workforce!


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